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My Shelly is no longer reachable, what can I do?

If your Shelly is not reachable, please follow these steps:

  1. Delete the Shelly from our app.
  2. In the device overview, click on "Add device" and select Shelly as the manufacturer.
  3. Now click on "Connect device". The Shelly website will open.
  4. Log in with your Shelly account and click on the affected device.
  5. Select "No" for the option "ALLOW DEVICE CONTROL".
  6. Select "No" for the option "ENABLE INTEGRATOR FOR THIS DEVICE".
  7. Click on "SAVE".
  8. Now grant access again by selecting "Yes" for both options.
  9. Click on "SAVE" again.
  10. Close the Shelly website and return to our app.
  11. Select the device and add it again.

    The device should now be able to connect again.